Contact 24Spins — corrections, casino tips, press enquiries, or general feedback. We respond to all messages within 2 business days during the Irish working week.
Choose the Right Address
| You want to… | Response time | |
|---|---|---|
| Report a factual error or correction | corrections@24spins.com | 2 business days |
| Send a casino player-experience tip | tips@24spins.com | 5 business days |
| General editorial feedback | editorial@24spins.com | 2 business days |
| Press or media enquiry | press@24spins.com | 24 hours |
| Casino operator partnership | partnerships@24spins.com | 5 business days |
| Apply for an editor role | careers@24spins.com | 10 business days |
| Privacy and data requests | privacy@24spins.com | 30 days (GDPR) |
Reporting a Correction
If you spot a factual error on 24Spins — wrong bonus amount, outdated licence info, broken link, anything material — please email corrections@24spins.com with:
- The URL of the page
- The exact text or claim you dispute
- The correct information (where possible)
- A source link supporting the correction
We respond within 2 business days. If your correction is accepted, we update the page and add a public note for material changes. Full details in our corrections policy.
Reporting a Bad Casino Experience
If a casino we feature has treated you unfairly — voided a legitimate withdrawal, refused KYC verification with no clear reason, applied bonus terms inconsistently — email tips@24spins.com with:
- The casino name and your account ID (we’ll only use this to verify, not publish)
- Dates and amounts involved
- Communication you’ve already had with the casino (forwarded emails are best)
- Whether you’ve filed a complaint with the regulator or a dispute service (eCOGRA, IBAS, AskGamblers)
We investigate every credible report. We will not publish your name or account details. Patterns of player complaints can lead to casino delisting from 24Spins.
Casino Operator Enquiries
Operators wanting to be reviewed for inclusion on 24Spins: email partnerships@24spins.com with your licence number and current player-experience metrics. We do not accept payment for review consideration — every casino is reviewed against the same methodology regardless of commercial relationship.
Operators with corrections to their listings (bonus terms, licence updates, payment-method changes): email corrections@24spins.com following the standard correction process.
Press & Media
Journalists looking for:
- Quotes on Irish gambling regulation (GRAI, Gambling Regulation Act 2024)
- Data on UK/Irish casino market trends
- Commentary on specific operator situations
- Commentary on responsible gambling tooling and bank blocks
…can contact press@24spins.com. We respond within 24 hours during the working week. Stephen Harris (Editor-in-Chief) is available for interviews on the Irish market specifically.
Privacy & Data Requests
Under GDPR, you have the right to:
- Request a copy of any personal data we hold about you
- Request correction or deletion of your personal data
- Object to processing of your personal data
- Data portability
Email privacy@24spins.com with your request. We respond within 30 days as required by GDPR. Full details in our privacy policy.
Responsible Gambling Support
If you’re contacting us about a gambling problem, the most effective help is from specialist services — not from us. Free, confidential support is available immediately in Ireland:
- Dunlewey Addiction Services — 24/7 free helpline: 1800 936 725
- Problem Gambling Ireland — problemgambling.ie
- Gambling Care Ireland — gamblingcare.ie
See our full responsible gambling resource page for bank blocks, self-exclusion options, and family support.
What We Don’t Respond To
To keep response times fast for legitimate enquiries, we don’t reply to:
- Cold outreach offering SEO services, link insertions, or sponsored posts (we don’t accept paid links)
- Requests to promote untested casinos (every casino must go through our methodology)
- Affiliate-marketing pitches
- Bulk email or automated messages
Frequently Asked Questions
How quickly will you respond to my correction?
Within 2 business days for corrections. Within 24 hours for press enquiries. Within 30 days for GDPR data requests.
Will you publish my identity if I report a casino?
No. We use your account details only to verify the report. We never publish player identities or account numbers. Where we cite a player report, we attribute it as “a reader experience” without identifying details.
Can I get a refund from 24Spins for losses at a casino?
No. 24Spins is a review platform, not a casino. We do not handle player funds or refund losses. If you’ve been wronged by a casino, contact the casino’s regulator (MGA, GRAI, UKGC) for dispute resolution.
Is there a phone number to reach 24Spins?
We operate by email only to keep response quality high. All correspondence is logged and tracked. If urgent gambling support is needed, please contact Dunlewey’s 24/7 helpline (1800 936 725).
